Terms & Conditions
At Autonovus, we are about establishing relationships with our customers, treating all parties with mutual respect and integrity. We are aware of the trust and confidence you demonstrate when you visit the autonovus.com.au site and provide us with personal information. This Privacy Notice is posted to demonstrate our leadership in online security and customer service practices. We treat your information with the upmost honesty and sensitivity & will not disclose this information to any person, organisation, industry group and social media groups.
Personal Information Collected by Autonovus
Autonovus might occasionally use the information provided from our visitors and customers to improve and enhance your visit and shopping experience at the site. We gather the following types of information:
Information You Give to Us: We may use Personal Information that is provided by Site users. “Personal Information” including your name, address, date of birth, IP address, telephone number, credit or debit card information and e-mail addresses.
Personal Information is also collected when you establish an account with us, place an order on the Site, telephone & email.
Orders: If you place an order through the site, you will be required to provide contact, billing address and payment information.
Sharing of Information with Third Parties
We will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Notice.
Credit Card Companies: If you place an order through the Site, the Personal Information you provide is transmitted to your credit card company to verify and authorize your purchase.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers,we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Autonovus.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Autonovus.com.au shall immediately issue a credit to your credit card account in the amount of the charge.
Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. When an order is placed, a charge for the total amount of the order will be sent and charged to your credit card. Once the funds have been cleared, only then the order of goods will be despatched and shipped to the purchaser.
Returns & Refunds Policy
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.
WHEN do items need to be returned by? Items can be returned within 7 days of purchase.
WHAT can be returned? All Goods can be returned if unopened unused and in original undamaged packaging within 7 days of purchase.
Product must be unopened and in the original manufacturers packaging, and shipped securely.
Product must be free from damage of any type, including, but not limited to dents, scratches, cracks, tears, abuse, or damage by other means
RETURN AUTHORIZTION FORM
HOW do customers return items? Please contact us on 0490 455 287 to obtain a returns form and number. A goods return form will be provided. The then completed form must be sent back with the returned item. Returns WILL NOT be accepted without a goods return form.
For your protection, we recommend that you insure your return and use a reliable logistics carrier with tracking number that can provide you with delivery confirmation. Autonovus.com.au shall not be responsible for any items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Autonovus may reimburse shipping charges related to the return or exchange of defective products for Australia only.
Warehouse returns option? Returns can be made in person by appointment only. Please call 0490 455 287 to arrange.
WHERE do items need to be returned to? Return address is unit 17, 391 Settlement Road, Thomastown Victoria 3074 Australia.
CREDIT and REFUNDS?
Refunds will be made by credit card refund. If a refund is required for issues that are not the fault of Autonovus then the full amount will be refunded less 20% handling fee. Refunds for orders purchased with a major credit card or with direct debit, will be issued to the original payment method.
SHIPPING for returns? If the product has been supplied incorrectly then Autonovus will email a postage label for free return shipping. If the product was ordered incorrectly then return shipping costs are not covered and 20% handling charge will apply.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 20% restocking fee.
The CarCapsule™ product is guaranteed for one year against all defects in workmanship and materials. Repair or replacement will be made upon receipt of product by Autonovus.
Please refer to the Returns & Refunds Policy.
THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN WITH RESPECT TO THE PRODUCT AND ALL OTHER EXPRESS WARRANTIES ARE HEREBY EXCLUDED.
INCLUDING THE WARRANTY OF IMPLIED MERCHANTABILITY.
NEITHER THE AUTONOVUS COMPANY OR CARCAPSULE™ USA ARE RESPONSIBLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION ON IMPLIED WARRANTIES.
AND/OR THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES MAY NOT APPLY TO YOU.
We Use The TNT Express System For All Freight.
We Use The Commonwealth Bank Secure Online Payment System.
Any Questions Call 0490 455 287
Autonovus collects your personal information.
The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, address details and other personal information.
Autonovus may collect personal information directly from you when you:
Register to use the Service,
Use the Service,
Post to any social media site.
Contact the Autonovus sales & support team, and
Visit our Website.You can always choose not to provide your personal information to Autonovus, but it may mean that we are unable to provide you with the service.
Autonovus collects, holds, and uses your personal information for limited purposes
Autonovus collects your personal information so that we can provide you with the Service and any related services you may request. In doing so, Autonovus may use the personal information we have collected from you for purposes related to the Services including to:
- Verify Your identity,
- Administer the Service,
- Notify You of new or changed services offered in relation to the Service,
- Carry out marketing or training relating to the Service,
- Assist with the resolution of technical support issues or other issues relating to the Service,
- Comply with laws and regulations in applicable jurisdictions, and
- Communicate with you.
- By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorize. Autonovus will only use your personal information for the purposes described in this Policy or with your express permission.
Your non-personally identifiable data
By using the Service, You agree that Autonovus can access, and use non-personally identifiable data Autonovus has collected from you. This data will in no way identify you or any other individual.
Autonovus may use non-personally identifiable data to:
- Assist us to better understand how our customers are using our site.
- Provide our customers with further information regarding the uses and benefits of our range of products.
- You to benchmark our business performance.
- Otherwise to improve our service.
Autonovus takes steps to protect your personal information
Autonovus is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information will be stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between you and the service we provide.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the service within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised persons or in any unauthorised manner. Autonovus only discloses your personal Information in limited circumstances.
Autonovus will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that Autonovus may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
The third parties who host our servers do not control, and are not permitted to access or use your personal information except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users of the Service, Autonovus does not currently “disclose” personal information to third parties located overseas.
Autonovus does not store your credit card details.
If you choose to pay for the service by credit card, your credit card details are not stored by the Service and cannot be accessed by Autonovus staff. Your credit card details are encrypted and securely stored by SecurePay to enable Autonovus to automatically bill your credit card when processing any purchase and transaction.
You can opt-out of any email communications
Autonovus at times may send any new product information and products updates via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. Autonovus can unsubscribe any communication at the users request at any time.
This policy may be updated from time to time.
Autonovus reserves the right to change this Policy at any time and any amended Policy is effective upon posting to this Website.